Terms and Conditions

ORDERS

 
Orders are processed upon receipt and are final. We will automatically send you an email as soon as your order has been received.

PAYMENT METHODS

 
There are two ways to pay for your purchase.

  • Card payments
  • Paypal

We will automatically send you an email as soon as payment is received, and your items posted.
 

DELIVERY

 
All paid purchases will be despatched the following working day via Royal Mail’s First Class postal service.

Please bear in mind delivery times are beyond our control.  Once we despatch your items, the responsibility of getting them to your doorstep lies with Royal Mail.  If for any reason your orders do not arrive as expected, please let us know so we can find a resolution.
 

RETURNS

 
We accept returns within 28 days after the order date.

If the reason for the return is due to a faulty item, or incorrect item(s) shipped, we can either:

  1. Refund your full payment (including shipping costs) OR
  2. You can request to replace the item(s).

If you choose to replace the item(s), we will send you the replacement upon receipt of the damaged or incorrect goods.

If the reason for the return is anything but a ‘faulty’ or ‘incorrect’ item(s), we can either:

  1. Refund your payment (less shipping costs) upon receipt of the item(s).
  2. Request for an exchange; we will charge the cost for re-posting the new item(s).

The returned item(s) should be in its original packaging and free from any damages to allow a refund or an exchange.
 

COMPLAINTS

 
We value our customers as much as we do our business.  We do our best to offer high quality merchandise and designs, as well as operate our online shop as seamlessly and as efficiently as we possibly can. We are a young company and ‘rookies’ in this business. We will get it right most of the time, but sometimes, we may get it wrong. When we do, we will make it right.

If there is anything with our items or service that does not tick the boxes for you, please send us an email on admin@graphyx.design and we’ll be happy to listen and assist in every way we can.